1. Agreement
These Terms & Conditions ("Terms") are a contract between you and Vahvista ("we", "us", "our"). "You" means the individual or organisation using Vahvista.
Important: If you sign up on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
2. The service
Vahvista provides Celebration Management as a Service — tools to track birthdays and milestones, send reminders, and coordinate celebrations for residents, service users and staff.
Features may vary by plan. We may add, change or remove features with reasonable notice where practicable. Managed celebration services (gifts, events, etc.) may be subject to separate agreements.
3. Accounts
- You must provide accurate registration information and keep it up to date.
- You are responsible for safeguarding your password and all activity under your account.
- You must be at least 18 years old to create an account.
- Notify us immediately at info@vahvista.com if you suspect unauthorised access.
4. Acceptable use
You agree not to:
- Use Vahvista for any unlawful purpose or in violation of applicable regulations (including data protection and safeguarding)
- Upload false, misleading or harmful content
- Attempt to gain unauthorised access to our systems or other users' accounts
- Reverse engineer, scrape or resell the service without permission
- Overload or disrupt the platform (e.g. automated abuse, spam)
We may suspend or terminate accounts that breach these rules.
5. Your data
You retain ownership of data you enter into Vahvista. You grant us a limited licence to host, process and display that data solely to provide the service.
You are responsible for ensuring you have a lawful basis to enter personal data about residents, service users and staff. Our handling of that data is described in our Privacy Policy.
6. Fees & payment
Paid plans are billed annually per person tracked, as shown on our pricing page. Fees are exclusive of VAT unless stated otherwise. We may change pricing with at least 30 days' notice before your next renewal.
Free trials and promotional offers may be withdrawn at any time. Failure to pay may result in suspension of your account.
7. Availability
We aim for high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice where possible. The service is provided "as is" to the extent permitted by law.
8. Intellectual property
Vahvista, our logo, software, design and documentation are our intellectual property. You may not copy, modify or distribute them except as allowed by these Terms or with our written consent.
9. Limitation of liability
To the fullest extent permitted by law, Vahvista is not liable for indirect, incidental or consequential losses, including lost profits or data, arising from your use of the service.
Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose, or £100 if you use a free plan.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
10. Termination
You may close your account at any time. We may suspend or terminate access if you breach these Terms or if required by law. On termination, your right to use Vahvista ends and we will delete or anonymise your data in line with our Privacy Policy.
11. Changes to these Terms
We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes will be notified by email or in-app notice where appropriate. Continued use after changes constitutes acceptance.
12. Contact
Questions about these Terms? Email info@vahvista.com or use our contact form.
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
See also our Privacy Policy.